Be Kind to Your Clients, Be Kinder to your Vendors!

 

This Valentine day, I’m reminded of an instance in 2010 when I was in a sticky position with a vendor.

I was working with “Swiss Junction” as a Marketing Manager and for Valentine’s Day promotion, we had ordered some Vinyl Stickers to pasted on the Store (Great India Place, NOIDA)  front mentioning “Valentine Gifts”.

Also ordered were 3 Pairs of Hearts Shaped Stickers to be placed on each side.

When the Stickers were being pasted, I realised that valentine has been misspelled as Velentine. :-)

And on pointing the mistake, the vendor apologized profusely and pleaded that he will change it by late Night or Early morning. Now this was a weeklong promotion, so the Sticker was not to be used for more than 7 days, but at the same time, it made no sense to let it remain as it is.

Standing in front of the shop an Idea struck & I asked the vendor to fix the Smallest of HEART on the misspelled E. And that did the Trick.

 

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The problem was not rectified but the complete sticker looked better with the Heart in Valentine.

And yes, the Smile on the face of the Vendor was priceless :-)

Mentioned below are a few lessons that I learnt from this incident.

client vendor hand on hand

Act frugal: Try to find a solution. In most cases its simple logic and Common Sense, not Rocket Science

Find Solutions: Rather than looking at the problem for too long. Start thinking what would be the best solution to the given problem. Running away from the problem only creates more problems.

Don’t Waste Money: You may be an Entrepreneur spending from your own pocket or a Company Executive who would have a certain Marketing Budget to spend. In both the cases, it is your responsibility to ensure that every penny you spend is utilized to the fullest.

Don’t act Pricey because you are a Client: Around the same time as this incident, A Very Senior Corporate executive who was trying to shift jobs told me “Gurpreet, I’ve learnt a big lesson. “Never to Ill treat your vendors”. It is commonly thought that since one is a client he can delay payments, Reject Work, Shout at vendors and Create problems. And he did exactly the same. But now when he was looking to change his Job, he is finding none. Nobody is willing to refer him and even if somehow he is about to get the job, the word spreads around of his cruelty and he is refused the Job. Being Strict for quality is Right, but being heartless is not.

 

And do remember to share it with your Vendor, So that they can expect to be treated well from you and also with Clients, so that they can get an indication that you too want to be treated well 😉

If you have something to ADD, Compliment, or Criticize? Please do :-)

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I FROZE when I should have MELTED- My Encounter with Actress Amrita Singh

Marriage of “Agent Vinod–Saif Ali Khan” to “Heroine–Kareena Kapoor”…Reminds me of “Chameli–Amrita Singh”.

Amrita Singh has been my first crush since 1987 when I was 9 and watched the Movie “Betaab”.

I was lucky to have the Video Cassette of Betaab back then and have viewed it Multiple times.


Today also I sense an Extra Hop in my step when I hear “Jab hum Jawaan honge, Jaane Khaan honge” and “Badal Yun Garajta hai, Darr kuch aisa lagta hai”

My love for Amrita Singh made me Hate Sunny Deol then…as I treated him as someone who snatched my Girl Friend and is living happily together with their Dog Bozzo.

It was only when I attained the age of 11 that I realized this is a Film and they are playing characters and this was not real life situation.

And when she married Saif Ali Khan………tab se to samjho meri Saif Ali Khan se Dushmani hi shuru ho gayi. (Till the movie “Love Aaj Kal” was released….The Movie which I term to be one of the best I have seen.)

Anyways…all was going well for many years till that day of 9th December 2008.

I was on an Official trip to Mumbai and had just come to my Swiss Junction Showroom after having my lunch at the “Lucknow ke Tunde Kebab” in the food Court of Mega Mall, Oshiwara. It was a wonderful afternoon and since I was at the store and it was a very dull hour for business…. I asked three of my Sales people to go for lunch and come back early.

While composing a mail…..A familiar looking lady just popped in and ushered an 11 year old boy in and requested me to take care of him. I being my usual self started chatting with him and entertaining with some unique toys we had.

He told me in a very heavy American accent that his name is Ibrahim and studies at DhiruBhai Ambani International School. And some other gupshup followed.

In a few Minutes… An Elegantly Dressed lady Walked in, and said “Hey Thanks, for taking care of my Boy”.

Looking at her, I froze for a moment.

Realised that she is AMRITA SINGH and it didn’t take me long to understand that the boy I was talking to, was her and Saif Ali Khan’s Son.

Within a Minute, the Familiar lady who sent Ibrahim, walked in and after a second look I recognized her. She was Navneet Nishan. (Tara)

Now watching my decades old Crush in front of me, I was not able to Say anything or Even Move.

Just then Ibrahim told her Mom that he wants to buy that toy…priced at Rs. 590/-

I packed it and told her that this is a Gift (Punjabi hu na…)… to which she refused sternly.

So I said “Ok Will give a 50% discount on the same for the regard I have for her….And all the while I was shaking”

And when she handed over her Amex Platinum Card to my shaking hands…I punched Rs 2.95 instead of Rs.295. Which she realized while signing and got my attention towards it in Punjabi. “Eh ki Kita?”

Sensing my mistake……I again swiped it for Rs. 295/-

 

Realising my nervousness…she hugged me and thanked me (na jaane kyu), before leaving.

These Preserved Credit Card Slips are a testimony to my claim :-)

I have never been in awe of any celebrity….but for Amrita Singh….it’s different. And that is probably the only reason that I remember and relish that Instance even today.

Would have loved to share Ibrahim’s pic here too….But since he is very very young……Avoided it.

I don’t know how to end this Blog….. So am posting this image of hers published recently by Hello!! magazine with her Daughter Sara Ali Khan which shows she is as Beautiful today as she was 20 years ago.

 

Originally posted on http://www.koimoi.com/bollywood-news/i-froze-when-i-should-have-melted-koimoi-com-reader-talks-about-his-encounter-with-amrita-singh/

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